Refund policy

Refund Policy

MAGICRAIN — Return & Refund Policy

At MagicRain, we want every customer to be completely satisfied with their purchase. If something isn't right, we're here to help.

Return Period

You have 14 days from the date of delivery to request a return.

To be eligible for a return, your item must be:

  • Unused;

  • In its original condition;

  • In its original packaging.

How to Make a Return

Returns must be approved before being shipped.

Please email us at contact@magicrain.store and provide:

  • Your full name

  • Your order number

  • The reason for your return request

Once your request is approved, we will provide you with the return instructions and return address.

Items sent back without prior authorization cannot be accepted.

Return Shipping Costs

All costs associated with returning an item are the responsibility of the customer. This includes, but is not limited to:

  • Return shipping costs;

  • Carrier fees;

  • Package tracking;

  • Insurance;

  • Packaging;

  • Any customs duties, taxes, or handling fees.

MagicRain does not provide prepaid return labels and does not reimburse return shipping costs.

We strongly recommend using a tracked shipping service, as we cannot be held responsible for packages lost or damaged during return shipping.

Original shipping costs are non-refundable.

The only exception applies to items that are defective, damaged, or incorrect. In such cases, we will cover the necessary costs to resolve the issue.

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery, including photos, so that we can resolve the issue quickly.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.

If your return is approved, the refund will be issued to your original payment method within 10 business days, minus any applicable original shipping costs.

Depending on your bank or card issuer, it may take a few additional days for the funds to appear in your account.

If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at contact@magicrain.store.

Order Cancellation & Modification

Would you like to cancel or modify your order? Please contact us by email within 24 hours of your purchase, and we will do our best to accommodate your request.

After this period, your order may already be processing and can no longer be modified or cancelled.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Sale or discounted items (final sale)

  • Gift cards

  • Personalized or custom-made items

Damaged or Defective Items

Every MagicRain product is carefully inspected and packaged before being shipped. However, if your item arrives damaged or has a defect, please contact us within 48 hours of delivery at contact@magicrain.store, including your order number and photos of the issue.

We will arrange a free replacement or a full refund. You do not need to return the damaged item unless we specifically ask you to do so.

Contact Us

Have a question about a return or refund?

Email us at contact@magicrain.store, and our team will get back to you as soon as possible.